HELP Plumbing Heating Cooling & Electric

Client Loyalty Specialist

Location

Cincinnati, OH

Type

Full Time

 

 

Working in retail or at a restaurant and not happy with your future?

Come see why everyone loves working at HELP!

You’ll enjoy:

  • Free healthy snacks
  • Flex scheduling
  • Coffee, tea, hot chocolate
  • Free parking
  • One paid day off per year to volunteer at a charity of your choice
  • The friendliest team in town
  • Open environment with lots of windows (no cubicles)

No industry experience is required!

Find out why we not only say “How can I make you smile,” but also find out why our team members always have a smile on their face.

We are looking for a highly motivated, sales oriented and client service driven professional to join our Award-Winning Team. As part of the Client Loyalty Team you will be the first contact with our clients. Client Loyalty Specialists take incoming customer calls, conduct an initial needs analysis, schedule appointments, and conduct customer follow up calls. It is the Client Loyalty Specialist’s job to set the tone and make a strong, positive impression with every customer interaction. The expectation is to find a way to end every call making the customer smile.

Our Client Loyalty Team enjoys a flexible schedule, great starting hourly pay with a chance to earn even more money, and daily spiffs and bonuses. Work is available 8a-8p, 7 days a week.

No industry experience is required!

Before submitting your resume through our website please call the number 513-672-3124 and read the following message after the tone: 

"It's a great day at HELP Plumbing, Heating, Cooling and Electric, this is (state your name). How can I help you smile?" 

After you complete this and submit your resume, someone from our HR department will be in touch with next steps depending on your experience. 

Key Responsibilities:

  • Answer Inbound Client Calls
  • Conduct Initial Needs Analysis
  • Schedule Appointments for Clients
  • Recommend Loyalty Club Membership
  • Conduct Follow up calls with current club members for membership renewals and to schedule routine tune ups.
  • Create a positive client experience by being understanding, empathetic, positive, passionate, energetic and enthusiastic.
  • Requires some Saturday shifts through a team rotation.

Qualifications:

  • Strong interpersonal, organizational, communication and selling skills are required.
  • The ability to work some evenings and weekend hours. 
  • The Ability to work with minimal supervision is also required
  • Previous customer service experience
  • Call center experience is a plus
  • Energetic and bubbly personality
  • Positive attitude
  • Goal-oriented
  • Problem-Solver
  • Team player
  • Eager to expand knowledge base

 

Our Client Loyalty Team enjoys a flexible schedule, commission structure, shift differential pay, free healthy snacks in our Cafe area with no cubicles!

Apply today and find out more!   

 

 

 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Company Website: www.333HELP.com

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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

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Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

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1 Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

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Company Website: www.333HELP.com